What should I do if my Claude sign-in email has not arrived?
Check the address shown on the sign-in page, your spam folder and the sign-in method required by your account. A missing email does not establish that Codus is broken, that the address is correct or that you need to buy a different Claude plan.
Before you start
This is the AI provider's sign-in, not Codus's GitHub login. Follow the current Claude Code setup guidance. A company-managed account may need its organisation's sign-in or administrator approval.
Steps
- Check which account and address the browser is trying to authenticate.
- Search your inbox and spam folder for the provider's message.
- If the page offers Resend, follow its timing and retry instructions. Avoid repeatedly requesting codes in rapid succession.
- Use the latest valid message or the organisation's required sign-in method.
- Return to the provider terminal and confirm that sign-in completed.
Do not assume email aliases or punctuation rules work identically for every mail provider. Do not abandon a company account for a personal paid account merely because email is delayed.
If it still fails
Keep the exact error and contact the provider's support or your organisation administrator. Codus support can help distinguish a browser, installation or app-detection issue, but cannot deliver the provider's verification email or bypass account verification.
How do I know it worked?
The provider confirms sign-in and reaches a usable prompt. A link clicked in email or a browser success screen alone is not proof the terminal session finished authenticating.