Why can't I see the Support workspace or conversations?

Running your own support widget requires Support access and Codus Cloud sign-in. Check More for an unpinned support workspace, then the project's chats and issues sidebar tabs. Contacting Codus through the bottom-bar Customer support button is a different feature.

Before you start

Use the GitHub account that has Support through a paid source or valid grant. The top-level support workspace may be labelled customer support; older help calls it the floor.

Steps

1. Check the top-level More menu before treating a missing top-bar button as lost access.
2. Open the intended project and its sidebar. If the sidebar is hidden, restore it in layout settings.
3. If chats asks you to sign in, open Settings → Cloud account and complete GitHub sign-in.
4. If Support access was recently granted, allow it to refresh and confirm the target account and any expiry.
5. If the tabs exist but conversations are absent, check the widget's project binding rather than purchasing another module.

See missing-module checks for access mismatches. A module tab, cloud sign-in and a correctly bound widget are three separate checks.

How do I know it worked?

The correct project's chats opens and can display its conversations. To ask about Codus itself, use Get help with Codus; no Support add-on purchase is needed for that.