Why is a module missing after I was given access?
Check More, the signed-in GitHub account and the actual grant or purchase before assuming the module is unavailable. A view can be unpinned from the top bar without losing access. A newly changed entitlement also needs time to refresh.
Before you start
Know which module was enabled and for which GitHub account. A billing email or another account belonging to the same person is not necessarily the account signed into this desktop.
Steps
- Open the top-level More menu and look for the module.
- If it is listed, open it; star it there if you want it in the top bar.
- Confirm the GitHub account under Settings → Cloud account.
- Ask the owner or support to confirm the grant, expiry or successful paid activation for that account.
- Give Codus time to refresh, then bring it back into focus. If still missing, check Settings → Updates and report the version and module.
Do not reinstall, clear application data or buy a second copy as a first step. A partial support account summary can omit valid access sources.
If the view opens but an existing agent cannot use a newly added capability, finish or save its current work and refresh that agent's session as appropriate. A missing tool in an old session is a different problem from a missing module entitlement.
How do I know it worked?
The module opens for the intended account. For Video, the presence of a workspace does not guarantee the Mac-only native recorder is available on every operating system. For Support, chats requires cloud sign-in as well as access.