How do I change my plan or add seats?

Go to app.trycodus.com/billing, sign in as the person who bought the plan, and pick the plan or seat count you want. If you already have a plan, choosing a different card switches you on the spot and charges the difference to the card on file, with the amount worked out for the days left in your billing period. You do not go back through checkout. Only the buyer can do this, because billing lives with the account that bought the subscription, not with admins.

Before you start

• Sign in as the buyer. Admins manage the team but not billing. If you are an admin and cannot see any way to change the plan, that is why. See the admin note in How do I add someone to my team?.
• Know how many seats are handed out. You cannot drop to a plan smaller than the number of seats you have already assigned on the team page. Take some seats back first if you need to go smaller.

Switch plan or billing period

1. Go to the billing page. Your current plan shows under Your plan.
2. To change how often you are billed, use the Monthly and Annual toggle at the top of the plan cards.
3. On Solo, set the seat count with the Seats stepper (1 to 4). On Agency 20+, set it with the slider (20 to 100 seats). Agency 5 and Agency 10 are fixed at 5 and 10.
4. Click the card you want. On a plan you already have, its button reads Switch — prorated.
5. It confirms with Plan updated and your new seat count.

An upgrade charges the prorated difference to your card straight away. A downgrade does not refund you: it leaves a credit that comes off your next invoice.

Add seats

• On Solo, raise the Seats stepper, up to 4 seats.
• On the Agency plans, seats come with the plan. To get more, move up a plan, or on Agency 20+ slide up in blocks of ten.
• Assigning a seat you already pay for is free. Buying more seats is what costs money. See What is a seat?.

What it costs

Switching is priced by the difference. Moving up costs the prorated gap for the rest of your period, charged now. Moving down banks a credit for next time. The full prices are on How much does codus cost?.

Common problems

It will not let me downgrade. You have more seats handed out on the team page than the smaller plan holds. codus tells you how many to revoke first. Take back that many seats, then switch. This stops anyone being silently unseated.

I cannot switch between monthly and annual. An add-on on your subscription bills on the other cycle, for example a codus Number. A subscription can only run one billing cycle at a time, so remove that add-on in the billing portal first, then switch. See Where do I find my invoices and update my card?.

I am on an older dollar plan and switching changed my currency. Older US-dollar plans move onto the current pound pricing when you switch, because a subscription keeps one currency for life. Your old plan ends and the new pound plan starts on the same card. This is expected.

There is no way to change the plan on my screen. You are not the account that bought the subscription. Billing stays with the buyer, and admins do not get it. Ask whoever set up the plan. See How do I add someone to my team?.