---
title: What is the support floor?
question: what is the support floor
area: support
order: 6
surface: desktop
audience: beginner
keywords: [floor, support floor, war room, all conversations, live conversations, side by side, columns, overview, mission control, agents, watch agent, busy, monitor support]
related: [how-do-i-reply-to-and-manage-support-conversations, what-is-codus-support, what-do-the-conversation-states-mean, why-cant-i-see-the-support-tabs]
updated: 2026-09-09
---

# What is the support floor?

The floor is a full-screen wall of every live conversation across all your products at once, each in its own column with a reply box underneath, so you can watch everything and jump into any conversation from one screen. Open the **customer support** workspace from the top bar or **More**, or use **⫼ floor** in the **chats** tab. This is different from the bottom-bar button for contacting Codus itself. It is where you keep an eye on a busy support desk at a glance.

## Before you start

- You need Support access and to be signed in to Codus cloud. Access can come from a paid addition or a grant; check **More** before treating an absent top-bar button as an access problem. See [Why can't I see the support tabs?](why-cant-i-see-the-support-tabs.md).
- The **chats** tab shows one project's conversations; the floor shows all of them together, account-wide.

## Opening and closing it

- Open **customer support** in the top bar or **More**, or use **⫼ floor** in the **chats** tab.
- Close it with the **×** at the top right, or by pressing **Escape**. Closing the floor returns you to your normal grid of projects; nothing that is running is affected.

## What is on the floor

Across the top:

- The title **Support floor**.
- A count, for example "3 active · 12 closed", so you can see the load at a glance.
- A strip of the support agents currently working, each labelled like "w1 answering", "w2 idle", or "w3 starting". Click any of them to watch its live terminal in an overlay, then close the overlay to step back out. It never disturbs the agent's work.

Below that, one column per live conversation. Each column shows:

- The product it came from and the page the visitor was on when they opened the chat.
- A status chip, which becomes a button when an agent is on the conversation, so you can jump straight to watching that agent.
- The transcript, scrolling live as messages arrive.
- The same **take over**, **release**, and **resolve** actions as the **chats** tab.
- A reply box. Typing in it takes the conversation over, exactly as in the sidebar. The box hints "Type to take over…" until you do, then "Reply as yourself…".

## Which conversations appear

The floor shows every conversation that is not closed. That includes ones an agent is actively answering, ones waiting for attention, and ones that have been escalated to the team. Closed conversations are counted in the header but do not take up a column. When nothing is live, the floor reads:

> No active conversations — the floor lights up as visitors write. Waiting and escalated threads land here too.

## How do I know it worked?

The support workspace opens a full-screen view titled **Support floor**. During a quiet spell it shows the empty message above; as visitors write in, columns appear and update on their own.

## Common problems

**There is no floor button.** Look for **customer support** in **More**, then check the signed-in account's Support access. The bottom-bar **Customer support** button contacts Codus; it does not open your own support desk. See [Why can't I see the support tabs?](why-cant-i-see-the-support-tabs.md).

**The floor is empty but I know people are chatting.** Check the signed-in account, connection and any load error before concluding there are no open conversations. If a single project's **chats** tab looks empty instead, that project may have no bound instance yet. See [How do I connect a support chat to a project?](how-do-i-connect-a-support-chat-to-a-project.md).